Terms of Use for Secure E-Mail
Version February 2015
1.
Service offering
Using Secure E-Mail, the customer can exchange
information with Sparkasse Heidelberg based on the 'Terms of Use for Secure E-Mail' via the
email address provided by them for private or business
purposes.
For this purpose, Sparkasse Heidelberg
provides the customer with a user ID, an opening password and the
necessary information for the login page of the 'Secure WebMail
Interface' for the secure exchange of information.
The 'Terms of Use
for Secure E-Mail Mail' and the
'Customer Information for Secure E-Mail' are only available for
download at
https://www.sparkasse-heidelberg.de/secure .
Only the current version applies,
which the customer accepts each time he uses Secure E-Mail.
Use by the customer is free of charge.
2.
Scope of use
Sparkasse
Heidelberg does not accept any orders or other declarations of
intent (e.g. transfer orders, securities orders, etc.) via Secure E-Mail.
For these
purposes, Sparkasse Heidelberg provides special applications (e.g.
online banking, etc.). The written form is mandatory for legally
binding declarations that establish, change or cancel rights.
The
storage period for the information is 180 days upon receipt and is
currently limited to a maximum storage space of 30 MB.
3.
Customer’s duty of care
3.1
Protection of the customer
T
he
measures to protect the software and hardware used in the customer
system are the sole responsibility of the customer.
3.2
Password protection
To
protect his password, the customer must take all appropriate
organizational and technical measures to prevent his password from
becoming known to third parties.
If the
password and associated user ID become known to a third party, the
third party will have unrestricted access to the affected
customer's information available as part of Secure E-Mail.
If a
customer suspects that their password is known to a third party,
they must immediately reset their password on the 'Secure WebMail
Interface' login page.
3.3
Obligation to report
The
e-mail address provided by the customer is an essential part of
the use of Secure E-Mail. It is therefore essential that the
customer notifies Sparkasse Heidelberg immediately of any change.
Otherwise, the customer will no longer be able to use Secure E-Mail.
4. Liability
Sparkasse
Heidelberg is not liable for disruptions or problems in the
exchange of information within the framework of Secure E-Mail that
are outside of its area of responsibility.
5.
Final regulations
5.1 Use
of customer-owned applications and certificates
The use
of customer-specific applications and certificates is generally
possible. In these cases, however, the responsibility for
establishing access to Secure E-Mail and its use lies entirely
with the customer.
5.2
Change to the 'Terms of Use for Secure Email'
Sparkasse
Heidelberg can adapt the 'Terms of Use for Secure E-Mail' at any
time due to changes in legal, technical or other framework conditions.
5.3
General Terms and Conditions
Unless a
special regulation has been made within the framework of the
'Terms of Use for Secure E-Mail', the General Terms and Conditions
of Sparkasse Heidelberg apply.